Privacy Policy – Arnavit Agro

Last Updated On: 1^st May 2023

TABLE OF CONTENTS

Introduction
What constitutes personal information and sensitive personal data and information
Consent
With whom your personal information is shared
Information which we collect
Purpose of collecting the personal data
How we use your personal information
Disclosure/sharing/transfer of the personal data
How we retain the personal data provided to us
Security

1. INTRODUCTION

The domain name www.arnavitagro.com, including the related website, mobile site and mobile application ( hereinafter referred to as “Platform”) is owned and operated by Arnavit Agro Pvt. Ltd. (“Arnavit Agro“/ “we” ), a company incorporated under the provisions of the Companies Act, 2013 with its registered office at 207, Ashwamegh Avenue, Mayur Colony near Mithakhali underbridge, Navrangpura Ahmedabad GJ-380009 IN. This Privacy Policy is an agreement between You and Arnavit Agro. By assessing or using the website, mobile application, or m-site, You hereby agree with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our website, mobile application, or m-site.

For the purpose of this Privacy Policy, wherever the context so requires “You“, “Your”, “Yourself” and/or “User“ shall mean any natural or legal person who is visiting the Platform (whether registered with the Platform or not).

This Privacy Policy provides is applicable to any person (“User”) who purchases, intend to purchase, or inquire about any product(s) or services made available by Arnavit Agro through its website, mobile site, mobile app and call centres.

We value the trust You have in Us. Therefore, We endeavour to achieve the highest standards of confidentiality with respect to the Personal Data collected by Us from Your use of Our Platform.

This Privacy Policy (“Policy”) deals with the collection, storage, handling, disclosure and/or transfer of personal information including Personal Data collected from Users by Us. Our Policy is subject to change at any time without notice. Your continued use of the Platform following such changes to the Policy constitutes Your acceptance of the changed Policy and to be bound by such changes. If You do not continue to use the Platform following a change in the policy but take no action with respect to Your Personal Data with Us, Our use of Your Personal Data shall remain subject to the Policy in effect prior to the change. You are responsible for periodically reviewing this Policy in order to be aware of any changes thereto.

This Privacy Policy is an integral part of Your Terms and Conditions of Use with Arnavit Agro and all the capitalized terms used, but not otherwise defined herein, shall have their respective meaning as ascribed to them in the Terms and Conditions of Use.

2. WHAT CONSTITUTES PERSONAL INFORMATION AND SENSITIVE PERSONAL DATA AND INFORMATION

“Personal Information” is defined to mean, any means/resources of any information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. Examples of personal information are Your name, address, telephone numbers, email addresses, etc.

“Sensitive Personal Data or Information” is defined to mean such personal information which consists of information relating to passwords, financial information such as bank account or credit card or debit card or other payment instrument details, physical, physiological and mental health conditions, sexual orientation, medical records and history, biometric information ( i.e. fingerprints’, ‘eye retinas and irises’, ‘voice patterns’, “facial patterns’, ‘hand measurements’, ‘DNA’, etc.,), any detail relating to the above as provided to a body corporate for providing service; and any information received which falls under the above mentioned categories by a body corporate for processing, stored or processed under lawful contract or otherwise. However, any information that is freely available or accessible in the public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force is not regarded as sensitive personal data or information.

3. CONSENT

By reading this Policy and continuing to use the Platform and/or the products and services provided thereunder, You hereby agree to this Policy and are providing explicit consent to Our collection, possession, storage, dealing with, handling, transferring, and sharing with third parties of Your Personal Data (as defined below) in terms of this Policy.

You may withdraw Your consent at any time by communicating with Us at the contact information provided hereinbelow. It is hereby clarified that such withdrawal of consent shall not affect the permission granted prior to such withdrawal. Please note, withdrawal of consent may result in Arnavit Agro being unable to provide the facilitation services of making available the products and consequently be unable to fulfil the obligations in relation to any contract under which such Personal Data was sought.

Arnavit Agro may retain such information/portion of information for such period and purpose as may be mandated by law (if any).

4. WITH WHOM YOUR PERSONAL INFORMATION IS SHARED

Your information will be shared with the Sellers, distributors, dealers or any other suppliers who are responsible for fulfilling the order placed by You. You may note that while purchasing a product through Arnavit Agro you authorize us to share your information with the said sellers, suppliers, dealers, and distributors. It is pertinent to note that We do not authorize the sellers, suppliers, dealers, or distributors to use Your information for any other purpose(s) except as may be for fulfilling the order. However, how the said sellers, suppliers, dealers, and distributors use the information shared with them is beyond the purview and control of Arnavit Agro as they process the personal information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective seller, suppliers, dealers, and distributors whose products You wish to purchase.

5. INFORMATION WHICH WE COLLECT

We collect Personal Information and Sensitive Personal Data and Information from You which may relate to You. The said information may be collected by Us when You save or otherwise provide Us with such information, when You register Yourself with the Platform, when You communicate with Us via phone, chat, email etc, when You fill an entry to participate in any contest, promotion, or survey, etc., purchase any product/avail any service from Our Platform, etc.

The Personal Information We collect from You may include:

Your name;
Your contact particulars including telephone number, address, and email id;

The Sensitive Personal Data and Information We collect from You may include:

physical, physiological conditions (including complexion, skin type;
financial information such as Bank account details;
any detail relating to the above; and
any information received which falls under the above mentioned categories.

The above mentioned Personal Information and Sensitive Personal Data and Information collected from You shall hereinafter be referred to as “Personal Data”.

In addition to the above, We also collect the following information:

Transactional history (other than banking details) about your e-commerce activities, and buying behaviour.
Geo-location,
Technical details such as IP address, operating system, browser type, software, type of devices used, etc.,

Cookies and information stored on them, such as, the web pages visited by You prior to the use of the Platform or pages visited after use or access to the Platform, the time and date of Your visit, the time spent on those pages, usage patterns, etc. The use of cookies is a common practice adopted by the majority of the Platform and We do this to better serve Our Users.

6. PURPOSE OF COLLECTING THE PERSONAL DATA

We collect, handle, store and use Your Personal Data for the following lawful purposes in connection with the Platform and the products and/or services offered on the Platform:

Improvement of Our offerings and to provide You with a better and personalised user interface and to evaluate the access and use of the Platform with an aim to constantly improve the Platform;
Clinical research for improving the product range and also helping the sellers, distributors, suppliers, and dealers in curating products based on the needs and requirements of Users/customers;
For the purpose of data management;
For the purpose for which You specifically provided the information;
For crafting offers which may be best suited to You;
For monitoring and detection of violations as well as other misuses of the Platform;
For sending You/providing You with updates relating to offers, sales, programs, order updates, payment status, processing refunds/returns/cancellations and communications pertaining to the Products and Services, promotional material, etc.,
For compliance with internal policies and procedures and any applicable laws, rules, regulations, codes of practice or guidelines, orders or requests issued by any court, legal or regulatory bodies (including but not limited to disclosures to regulatory bodies, conducting audit checks, surveillance, and investigation);
For providing services and discounts through reward points subject to terms and conditions applicable on reward point
For providing suggestions to You;
For processing payments for the products purchased by You;
For any other purpose as disclosed to You at the point of collection/point of sale or while obtaining Your consent.

7. HOW WE USE YOUR PERSONAL INFORMATION

While placing an order, We may use Personal Information including, payment details which include cardholder name, credit/ debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use your Personal Information for several reasons including but not limited to:

confirm your orders with respective sellers, distributors, and dealers;
keep you informed on the transaction status;
send order confirmations either via SMS or what’s app or any other messaging services;
send any updates or changes to your orders;
allow our customer care to contact you, if necessary;
customize the content of our website, mobile site and mobile app;
request for reviews of our products or services or any other improvements;
send verification messages or emails;
validate/ authenticate your account and prevent any misuse or abuse;

8. DISCLOSURE/SHARING/TRANSFER OF THE PERSONAL DATA

We may share Your Personal Data with certain third-party service providers, agents, professional advisors, and/or Our affiliates or related corporations whether in India or elsewhere in order to effectively fulfil Our obligations. The third parties will use the data only for the purposes listed below:

For performing certain functions on Our Platform, including managing, and maintaining Our Platform and database, duly processing information that You provide to Us on the Platform, processing purchases via third-party providers, and other similar transactions through the Platform;
For marketing and advertising the products and services including telemarketing;
To provide opportunities for You to communicate with other users of the Platform who may have similar interests and to address Your queries and provide customer feedback to You;
To investigate, prevent, or take action regarding illegal activities, suspected fraud, or security or technical issues, or to enforce Our terms and conditions, or the Policies or to protect Our rights, and property.
Should We plan to merge/sell all or substantially all of Our business to another business entity or enter into any similar transaction, We may transfer or disclose Your Personal Data to that business entity who may collect, use, or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
For enabling delivery of products to You;
For processing discounts, giving the benefit of offers, for the redemption of reward points (Please refer to Our policy pertaining to reward points for more information on reward points, their usage, redemption, etc.)
Please note, social media platforms, or Our social networking or mobile applications, may also collect certain information about Your device or usage by automated means or by using technologies such as cookies, web server logs and web beacons.
For serving Your needs and requirements for which You may provide Us with information like financial information such as Bank account, physical health condition, medical history, sex etc. for availing the services at Our Platform.
For enabling other service providers who perform services on Our behalf based on Our instructions which inter alia may include delivery partners, responsible for delivering products to the customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on Our behalf or comply with legal requirements;
Where such parties are professionals engaged by Arnavit Agro, for the preparation of any document, professional advice in respect of any matter relating to the Policy, the Platform, the product, or services provided by Arnavit Agro, to meet legal requirements or any advisory purposes.
Information about Your device or usage may also be collected by automated means or by using technologies such as cookies, web server logs and web beacons. (For example, if You register Yourself with Our Platform through Facebook may collect Your Personal Data which cannot be controlled by Us). This is done for an enhanced User experience.
For conducting marketing and performance research to assist Us in measuring Our customer services, benchmarking Our performance of facilitation and helping Us improve Your shopping experiences and product offerings.

Please note that all content published publicly by You on Our Platform will be available to all users. You are therefore requested to limit the User Content (as defined in the Terms & Conditions of Use) only to such information which You are comfortable/consent to being made publicly available across Our Platform and social media platforms. Arnavit Agro may also share and re-post the User Content (as defined in the Terms of Use) including reviews, comments, feedback, product usage images and videos, etc., posted by You with other users of Our Platform. Please note, the data/content made available under this clause shall be posted with Your name and details as entered in the User profile created by You.

Arnavit Agro may also share anonymised information that does not personally identify You with the public and with third parties, including but not limited to researchers and business partners.

Arnavit Agro does not rent or sell or publish Your Personal Data to any third party.

Your Personal Data will only be shared by Arnavit Agro with such third parties/services providers who follow similar security mechanisms and protocols and provide the same level of data protection as Arnavit Agro. However, We are not responsible for how government agencies use Your Personal Data, including any disclosures/publication of such information by such Government agencies.

Notwithstanding anything contained in this Privacy Policy, We reserve the right to disclose any Personal Information and Personal Data that may be required to be disclosed mandatorily under applicable law or where the disclosure is necessary to comply with any legal obligation or to law enforcement authorities or other government officials, without Your prior notice or consent.

9. HOW WE RETAIN THE PERSONAL DATA PROVIDED TO US

We will retain Your Personal Data only as long as We have Your subsisting consent, and the retention of data is reasonably required for the purposes mentioned hereinabove and/or otherwise permitted or required by applicable law or regulatory requirements. We may also retain Your Personal Data so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal Data is safeguarded against inappropriate access and disclosure, as per this Privacy Policy.

We also maintain appropriate and adequate administrative, technical, and physical safeguards designed to protect Your Personal Data against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Option of opting out and withdrawing consent

The Platform provides an option to all Users to opt out of receiving any promotional or marketing communications. If You do not wish to receive any promotional or marketing communications from Us, You can contact Us at the Contact Information provided here in below.

Modifying/Amending Personal Data

You may also modify, amend, or alter the Personal Data provided to Us at any point in time. However, if You require any further information, help, assistance or clarification vis-à-vis alteration/deletion/revocation of consent please, reach out to Us at Our customer service support number/email provided here in below.

You have the following choices/options for opting out/withdrawing Your consent:

Customer Activity	What You need to do
Updating/Amending Your Personal Data in Relation to Your Account	You can update or correct Your name, e-mail address, security questions, and other details by logging into Your account.
Receiving newsletters and promotional e-mails	You can click on the “unsubscribe” link at the bottom of any promotional e-mail that You receive. Alternatively, You may edit Your e-mail preferences to discontinue receiving any promotional materials by mail/ e-mail.
Behavioural Based Advertising	You can opt out of some, but not all (as We may require certain mandatory cookies for enabling You to access Our Platform), online behavioural-based advertising by using Your browser settings to block cookies or notify You when a cookie is set.
Remove content from user review	You can remove User Content that You posted on an Arnavit Agro public space, such as part of a rating and/or review, by e-mailing details to info@arnavitagro.com. Please note that We will endeavour and try to ensure to honour Your request to remove information, however, Our removal of Your information does not completely erase that information from the internet viz. historical copies, or “caches,” may remain.

10. SECURITY

We endeavour to keep Your Personal Data secure, up-to-date, and accurate in the best possible manner. We value the importance You attach to Your Personal Data given to Us and therefore We have(i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same, and (ii) enable You to review and edit the same.

However, We shall not be liable to any user for any loss, damage (whether direct, indirect, consequential, or incidental) or harm caused to the user due to the unauthorized access or misuse of the Personal Data by any third party.

REDRESSAL OF GRIVEANCES

If You have any questions or comments, or if You require Us to address any discrepancies and/or grievances which may be arising from this Policy, please contact Our grievance officer as below:

Details of Grievance Officer

Name: Mr. Jay H Shah

Designation: Director

Address: 207, Ashwamegh Avenue, Mayur Colony near Mithakhali underbridge, Navrangpura Ahmedabad GJ-380009 IN

Contact No:

Email:

Details of Nodal Officer

Name: Mr. Arpit P Shah

Designation: Director

Address: 207, Ashwamegh Avenue, Mayur Colony near Mithakhali underbridge, Navrangpura Ahmedabad GJ-380009 IN

Contact No:

Email:

Upon receipt of Your grievance/request, the grievance office shall provide You with an acknowledgement of receipt of Your grievance and shall resolve the grievance within 30 days from the date of receipt thereof.